FAQ – orthobuy

Frequently Asked Questions

Is ordering online secure?

Yes, shopping with us is completely safe. We use secure payment gateways and take utmost care to protect your personal and payment information.

How do I place an order?

Placing an order on OrthoBuy.in is quick and simple. Just add the items you wish to buy to your shopping cart, proceed to checkout, and complete the payment process.

What are your shipping and handling rates?

Shipping and handling charges depend on your delivery location and the weight or size of your order. Enjoy free shipping across India on orders above ₹3000.

How will my order be delivered to me?

Your order will be delivered right to your doorstep through our trusted courier partners, ensuring timely and safe delivery.

How will I know if my order is placed successfully?

Once your order is placed successfully, you’ll receive an order confirmation email with full details of your purchase and order number.

I tried placing an order using my credit/debit card but it isn’t working. Can you help me place an order?

Absolutely. If your card is not working, you can place your order over the phone. Our customer service team will be happy to help you complete your purchase.

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

Please check your bank or card account to confirm the debit. If the amount has been charged, it is usually refunded to your account within 7 business days by your bank.

Can I cancel my order?

Yes, you can cancel your order by reaching out to our Customer Care team as soon as possible. Orders that have already been shipped may not be eligible for cancellation.

What if I have received a defective item?

We take great care to deliver products in perfect condition. However, if you receive a defective item, you can return it for a replacement or full credit within 15 days of the invoice date. Please contact Customer Care to initiate the process.